1. Introduction

This Privacy and Cookie Policy explains how Affordable Appliances and Repairs Ltd collects, uses, and protects your personal information and how we use cookies on our website.

By using this website, you agree to the terms of this policy. We may update it from time to time, so please review it regularly.

2. Who we are

Affordable Appliances and Repairs Ltd

91, Snowdon Road
Bristol,
BS16 2EH,
United Kingdom

Email: info@affordableappliancesandrepairs.co.uk

3. What information we collect

We may collect and process the following information:

• Your name and contact details (email address, telephone number, address)
• Information you provide when you contact us or use our services
• Records of communication between you and us
• Payment or invoicing details where necessary
• Technical data such as IP address, browser type, device type, and general location (city or region)
• Cookie and usage data for site analytics and functionality

4. How we collect your information

• When you contact us through our website, phone, or email
• When you make a service booking or enquiry
• When you use our website (via cookies and similar technologies)

5. How we use your information

We use your personal information to:

• Respond to your enquiries and provide services
• Process bookings, quotes, and payments
• Improve our website and customer experience
• Send service-related messages and updates
• Comply with legal and regulatory obligations

6. Legal bases for processing

We rely on the following lawful bases to process your data under UK GDPR:

• Contract – to provide the service you request
• Legitimate interests – to operate and improve our business
• Legal obligation – where required by law or regulation
• Consent – for marketing or non-essential cookies

7. How long we keep your data

We only retain your personal data for as long as necessary to fulfil the purposes described in this policy or to meet legal and accounting obligations. When data is no longer needed, it is securely deleted or anonymised.

8. How we share your information

• We do not sell or rent your data.
• We may share it with trusted partners such as payment processors or service providers who help us deliver our services.
• All partners are required to keep your data secure and use it only for the agreed purpose.

9. International transfers

Some third-party service providers may store or process data outside the UK. Where this occurs, we use appropriate safeguards such as Standard Contractual Clauses or equivalent measures required by law.

10. Your data protection rights

Under the Data Protection Act 2018 and UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where legally permitted
• Restrict or object to certain processing
• Withdraw consent at any time
• Request transfer of your data to another provider

To exercise these rights, please contact us at:

Email: info@affordableappliancesandrepairs.co.uk

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner’s Office at ico.org.uk.

11. Security

We take reasonable technical and organisational measures to protect your data from loss, misuse, or unauthorised access. However, no internet transmission is fully secure, so please use caution when sending information online.

12. Links to other websites

Our site may include links to third-party websites. We are not responsible for how those sites collect or use data. Please check their privacy policies before submitting any information.

13. Marketing communications

We will only send marketing emails if you have given consent. You can withdraw that consent at any time by contacting us at:

Email: info@affordableappliancesandrepairs.co.uk

You may also unsubscribe using the option included in our marketing messages.

14. Cookies

Cookies are small text files stored on your device when you visit a website. They help the site function and improve your browsing experience.

We use cookies for:

• Essential website functionality
• Performance and analytics
• Security and fraud prevention
• Remembering preferences such as cookie consent

15. Types of cookies we use

• Strictly necessary – required for the site to operate and do not require consent.
• Performance – used to collect anonymous information about site usage.
• Functionality – remember your preferences and choices.
• Marketing – used to deliver relevant advertising if consent is given.

16. Analytics

We may use Google Analytics to collect information such as the number of visitors and the most viewed pages. This helps us improve the website. Google’s privacy policy is available at policies dot google dot com slash privacy.

17. How to control or delete cookies

• You can manage your cookie preferences through your browser settings.
• You can delete cookies already stored on your device.
• Blocking all cookies may limit website functionality.
• For independent guidance, visit aboutcookies.org.uk.

18. Legal basis for using cookies

Essential cookies rely on legitimate interest. All other cookies are used only with your consent, which you can give or withdraw at any time through the cookie banner or settings link on this site.

19. Updates to this policy

We may change this policy as laws or our practices evolve. Any updates will be posted on this page with the latest revision date below.

20. Contact us

For any questions about this Privacy and Cookie Policy or your personal data, please contact:

Email: info@affordableappliancesandrepairs.co.uk

Postal address: Affordable Appliances and Repairs Ltd, 91, Snowdon Road, Bristol, BS16 2EH, United Kingdom

Last updated on 29 October 2025